Thursday, October 31, 2019
Tyco Company - Process of Communicating Change to Its Staff Essay
Tyco Company - Process of Communicating Change to Its Staff - Essay Example Applying this concept to Tycoââ¬â¢s case, the turnaround team have used Gerard and Teurfââ¬â¢s transformation skills to overcome the frustrations of employees through suspending judgment on those who clearly erred by never openly commenting on what happened; showing determination to change by replacing the members of the board; getting away with sophisticated images of grandeur (moving the Tyco office); and instilling a new culture of adherence to ethical standards, accountability and good corporate citizenship. 2. Tyco used vignettes to communicate changes in ethical behaviour. Write a vignette that could be used by Tyco to assist in overcoming the cultural change barriers that companies like Tyco faced. What international issues might need to be taken into account in writing these vignettes? Possible vignettes that Tyco could have used to assist in overcoming the cultural change barriers that they faced at the time are: ââ¬Å"Transparency is the best policyâ⬠or ââ¬Å"Tyco means business: out with conspiracy and engaging in a fraudulent mess.â⬠In writing these vignettes, the message should be clear and should be understood in all cultures where they do business with. The universal nature of adherence to ethical standards through the promotion of transparency in governance must be imminent. Using Ford and Fordââ¬â¢s four types of change conversations, Tyco would go through the process of communicating change to its staff through: (1) initiative conversations, where the need to establish change would be promoted through assertion and declaration that there is a need to reinvent its credibility and integrity; (2) conversations for understanding to encourage personnel to appreciate the changes being proposed to be implemented through vignettes and by affirming reading the new code of ethical conduct; (3) conversations for performance where clear and accurate actions for change are seen and indicate the determination of top management that change is crucial to regaining trust and confidence in the public, and through the use of middle management who cascaded and localized the proposed changes; and (4) conversations for closure where the change garnered a reward indicating that Tyco was one of the most dramatically improved organizations. ââ¬Å"The time of concealment, conspiracy and fraud are over. Just like a ship that has been devastated by a tsunami, now is the time for transformation, for a complete turnaround.à Ã
Tuesday, October 29, 2019
Attraction and Performance of Unilever Essay Example | Topics and Well Written Essays - 1500 words
Attraction and Performance of Unilever - Essay Example The company at global level has 120 different HR systems and it is therefore imperative to evolve integrated TM policy to adjust fast and survive in this environment. What differentiates Unilever as a potential employer to attract talent How an employee can derive satisfaction with his needs addressed from his work with the company "Through HR processes, we answer these needs and deliver solutions, experiences and stretch assignments that keep people engaged in their jobs" (Le Camus 2008). A business strategy howsoever strong can translate into profitable business result only when the right talent is attracted, developed and assigned the job compatible with the talent. The Unilever TM policy identifies the talent needs for future business strategy and mobilizes the talent to develop in them the capability to achieve business results. Performance orientation is vital to success in business. It becomes easier as a practice when the business development objectives of an organisation converge with the personal development objectives of its employees. ... It is the task of the line managers to deliver performance management by managing the talents through providing guidance with a view to achieving personal development of the employee and business development of the organisation within the desired timeframe. However, for delivering employee brand experience, the line managers need to be thoroughly aware of the importance of people management. It is therefore necessary for an organisation like Unilever to ensure that the line managers perform their tasks of grooming in a way that there are always people who can take up the mantle of team leadership. An executive must not leave the company without growing a replacement ready to take up his or her role. This sows the seeds for the organizational success as there are always mentors by whom new talents are nurtured resulting in each employee getting enriched by the experience and becoming an ambassador for the organisation. To be able to manage business of a global scale, an organisation needs to create a talent pool from all over the world. The operational units of Unilever are spread across diverse cultures creating complex barriers that need to be overcome through HRM 3 strategies coordinated on a global scale. TM in the context of Unilever involves managing employees coming from different parts of the world to perform across a wide range of level from domestic to global. The company has to develop a framework for International HRM to effectively address this diversity in the employees' background in respect of culture, education, economic, political and legal systems and create an integrated TM process to grow in the global market. The theme of this process is
Sunday, October 27, 2019
Analysis Of The Oil Industry In Nigeria
Analysis Of The Oil Industry In Nigeria Oil and gas (OG) exploration and production (EP) nowadays need immediate thought of a range of economic, social, political, and environmental concerns. As energy requires keep on growing, OG companies should locate and produce growing quantities of oil and gas. Although doing so require more than merely ramping up production from traditional sources, to carry out good marketing strategy analysis and research you would need one of the marketing tools which is PEST model in accessing the oil and gas environment and have an overview and understanding market growth or decline, business position, potential and direction for operations Competition in the oil and gas industry in Nigeria is very intense and competitive over the year there has been lots of international company lobbing to be able to export crude for refining and bring in back to the country but that has proved impossible as the NNPC is run and controlled by the Nigerian government and it accounts for about 70 % of the government revenue and 40% of the country revenue the threat is minimum but there is much pressure on them as they lose a lot in export crude and they determine the price, which most oil and gas companies in Nigeria are trying to change that the government give other respected company license to export crude for refining and bring in back to the country for sale cause only few player can only bring in refined crude and are subject to quantity and cannot export crude. In recent times competition in the global oil and gas industry has been increasing rapidly due to globalisation. Mergers and acquisitions between major players have been tak ing place with a view to improving their competitive edge and strengthening their position in this industry Political factors Political issue has always been an issue in the oil rich state in Nigeria, there has been political instability in the oil rich region where the fuel is being extracted, as the government officials are corrupt and refuses to develop and enforce strict system that works in cleaning up of the oil spillage, this had bring up unrest in the region as the youth in the area has picked on arms and militancy kidnapping for ransom blowing up of oil pipe line and engage in oil bunkeries, this has affected oil production and transportation and has much effect on NNPC as is crude and oil production has gone to a record low. The political unrest needs to be addressed if the government wants smooth flow of oil and peace in the region. Economic factors The economical break down in the world affected every part of the world and the oil industries, and the Nigeria banks is undergoing reform as the central bank of Nigeria listed about eight banks in the country of un serviced loan and debts, and with the sacking of directors of eight to banks in Nigeria this has sent a shocking wave to the banking industries and are refusing to give out loan to companies and individual, even the oil marketers obtaining a loan in the banks have become problem, the refusal of banks to fund importation of products and the alleged inability of the Nigerian National Petroleum Corporation (NNPC) to pay for products it received from its foreign suppliers of crude, has affected the country economy as there is scarcity of fuel for consumer lots of cues in stations. This is affecting the economy as the prices and black market luming businesses cant operate properly. Social factors The 21st century has witnessed a growing Nigerian economy, various projects are ongoing in Nigeria with solid infrastructures. This economic growth is having a huge impact on the Nigerian people; many Nigerians can now afford cars, both used and new. Many Nigerian are now moving to a cleaner source of energy to cook, which is natural gas. This economic growth mean that more Nigerians are driving leading to a higher number in the demand of energy compared to the past decade. The social factor is a good level of improvement that the NNPC need to base and use the advantages in and bringing in new market and improving existing products. Technology Technology is a major issue in the Nigeria industries and especially the oil and gas industries the refineries we have in Nigeria has been built since the 1970s and has not been improved and still lack a lot of new technologies and that why it has not been in operation over a decade. Improving in the technology aspect will be a good thing if the country goes into technology revolution as this will bring in new ideals and new technology in the operation of crude and the introduction of LNG liquefied natural gas which has been the world focus lately as an alternative to fuel. There has been major growth and improvement in technology as a whole in the country which will bring positive influences in NNPC and the oil industry as a whole cause it will help in maximising profit and efficiency. The oil and gas industry The oil and gas industry is a key part of the economic growth in Nigeria, the industry is very competitive and a bit risky, and the room for new entrant to the market is very tough and exploiting as the industry is a bit corrupt obtaining a license is very hard as well as being a major player in the industry is very tough, because NNPC is the biggest player in the industry in the country it tends to hold it self up with government policies. But NNPC still need to work hard in keeping it customers and in other to do that they have built various petrol stations in the country. New entrants to the market The energy industry is oligopoly at the upstream level, where as in the downstream level it could be said to be a perfect competition because there are many buyers and sellers and consumers are willing to pay a price for the products. NNPC to some extent determine the price but to the public no organisation can determine the price it. The industry is complex yet delicate; entry into the industry in the upstream sector is difficult while in the downstream it is fair to some extent but still difficult to obtain license. Product life cycle of oil The oil life cycle is said to be 50 years more to many analyst, as demand for energy continues to grow, new sources of oil and gas (OG) must be found and produced. Challenges for exploration and production (EP) today and into the foreseeable future include the deployment of new or newly adapted EP technologies, evolving environmental laws and regulations that vary among (and within) nations, socioeconomic concerns, and providing adequate returns to investors Environmental factors Environmental factor is a major issue in the world today as the issue of climate change is a major concern the oil and gas industry which is one of the worst polluters of c02 emission , the world is undergoing transformation to a low carbon economy which is switching to bio-fuel, and LNG, NNPC has always taking this into consideration but has not taking drastically some steps in making sure that is a major player in the transformation of Natural Gas/LNG will play a crucial role in enabling transition to a low carbon economy a goal accepted by the international community. For this to happen a global competitive gas market is in the interests of all stakeholders. It is therefore felt that the role of the Gas Exporting Countries Forum will be very crucial in enabling a global and competitive gas market and it will only grow in stature and importance as a cartel which NNPC would be a key player. And is working to have a big market on LNG. Introduction of new marketing strategy and how it will implemented with NNPC. First before bringing a new marketing plan and strategy you would need to carry out a SWOT analysis of NNPC, in other for us to determine the strength, weakness, opportunity and threats, after access this factors we would make a recommendation and implementation of the four marketing P and marketing mix. SWOT analysis of NNPC Strength NNPC has been operating for a long time is main strength is that it is being backed and run by the government. Secondly it is the only company that is allowed to export crude for refining and bring it back to the country before distribution to marketers, it almost work with all the oil company in Nigeria and have six joint venture with foreign companies. NNPC has a play a big part in determination of the price in Nigeria, NNPC has various subsidiaries including petrol stations. And NNPC has a good brand name and has been working hard in improving its process and products. Weakness NNPC has lots of weakness first it needs to work on its refinery as this has stop working for over a decade that is why they resulted in exporting crude for refining and import back to the country, if they fix the refinery it will save cost, risk of transportation as well as NNPC making on lost on the bye products of refining process which they would make lots of money from and open a new market. Secondly poor management decision and selfish interest from the government officials in charge of overseeing NNPC affairs. They donà ¢Ã ¢Ã¢â¬Å¡Ã ¬Ã ¢Ã¢â¬Å¾Ã ¢t have penetration in the foreign market. Opportunity With the current state and stage of the market NNPC has lots of opportunity if only they could reinstall its refinery. An oil refinery or petroleum refinery is an industrial process plant where crude oil is processed and refined into more useful petroleum products, such as gasoline, diesel fuel, asphalt base, heating oil, kerosene, and liquefied petroleum gas. NNPC would have lots on market on those waste product listed above which they are losing by exporting crude for refining. And also would make them a key player in the transformation to a low carbon economy if they increase is market on LNG and refine is product in the country. And this will increase its revenue and the country economical impact will be more as it will provide more jobs and safety to the public. Threats The threats in the oil industry anywhere in the world is always very intensive, like the global climate change which is one of the most threat forcing companies to try and find another market in the oil industries, this will lead to decline in production of crude as well as reducing profit. Secondly it is been speculated that oil has reached its picked and is got about 50years left before it goes dry, that is anither threat which means NNPC should be looking for other market apart from fuel and kerosene importation. Another major threat is Ghana which has just discovered fuel on its soil, if Ghana build a refinery with new technology and international standard it will increase the threat of other oil companies breaking a deal to extract and import crude to Nigeria. The main purpose of the SWOT analysis is to turn weaknesses into strengths, turn strengths into opportunities, use our strengths to profit from our opportunities. Action plans After carefully looking at the affair and doing a research on NNPC and with the swot analysis looking at its opportunity and is weakness NNPC has a refinery which was built in the 1970s but has stopped working due poor management decision and selfish interest from the government officials in charge of overseeing NNPC affairs poor maintenance culture and policy outdated nature of the technology used in designing the plants ( they where actually designed in the late 70s) employment of the wrong personnel to handle operation process. My action plan is for NNPC to invest more in reinstallation of refineries across the country, cause they have the resources and ability to do so and this will lead to them to invest a considerable amount of funds into the development of the Nigerian economy by assisting existing or abandoned government projects; a new department will be created in the organisation to support environmental issues that will help protect the earth. We will use our strong brand and credible repetition to create opportunities in the Nigerian market to carry out our already laid out objectives, these strengths will allow us profit from our opportunities. Marketing mix (marketing strategy) In all the elements used in marketing strategy, the marketing mix which is also known as the strategic tools or controllable variables play a major role. This is because it involves price, place, promotion and product. These are the major elements a company needs to improve the demand of its goods and to target its customers (Philip Kotler, 2008). Product The product being introduced in the marketing is a proposal to reinstall its refining plant and improves its technology with modern technology and sophisticated equipment with better and efficient maintenance culture, by doing this will be help NNPC to reduce cost of exportation of crude, the introduction of new products lost from the refining of crude products abroad, like gasoline, diesel fuel, asphalt base, heating oil, kerosene, and liquefied petroleum gas, being LNG is one of the fastest growing alternative of fuel which NNPC can hold a strong ground by investing more on it and by doing so NNPC would be reaching out to the public and main consumers and helping the environment this will make it well recognize internationally. Prices This is the sum of money that is required for the purchase of products or services or the equivalent in value which customers are willing to offer for a given product or service. A price tag cannot be fixed because as at the time carrying out this research there was know much information released by NNPC on its current tag on LNG product, the price of reinstallation of its new technology and new refining will cost millions of dollars which the Nigeria NNPC and the government can fund if they agree to work together and ignore selfish interest and they would make the money back in just a year of running a standard refinery and would increase its revenue by 50% in 3 years. And this will reduce the prices of petroleum products and other products Placement The placement or location of refinery is already settled as NNPC has about 2 refinery abandoned and not functioning which all they need to do is reinstallation and improved technologies in other to make its supply chain more effective and faster which they have a marketing system in place to facilitate distribution of products if refined from the country, i think there might be a new installation of refinery in the east in other not to cause tribal conflicts. Promotions This a very important aspect of the marketing P this is because it helps in promoting the proposal and new product introduction and the way it would improve the economy and the environment as a whole so it can come into effect with is new product and the public would by the ideal and know its purpose this can be done by using various means of communication and enlighten them on changes before the proposal/product would come into effect, after then which the product would sell it self as NNPC is a branding on its own all it needs to do is sell it to the government and the public by all the forms of media available in Nigeria, news papers, radio, internet and mobile phones. An aggressive campaign will be lunched directly targeting all consumers at all levels and the government especially , this will be very essential to the marketing plan because this type of product is a reintroduction of its kind in Nigeria. It is important that the lunch is perfect because the first perception of th is product will determine its success in the Nigerian energy market. Implementation of action plan To implement the action plan and swot analysis and marketing Ps NNPC would have to introduce the following which are continues training, quality function development, transparency supervision, negotiators, management system that works. Training Training is essential because this is a reintroduction of a product/proposal which will need specialist in that field in other for it not to go wrong, and training process should be un going at least every 6 months in other for staffs to be well educated and understand its need, and schools should be giving training in other for them to carry more research on transformation to a low carbon economy by introduction of refining crude product in Nigeria and how it will affect the economy growth and job opportunity. Incentive This is possible in this kind of situation in other to market this proposal it will need a bit of incentive which is assuring the public that it will employ more Nigerians than bringing in experts from abroad which will mean most of them will be sent abroad for training, secondly offer the government a target of increase revenue in 3years after start of operation and promise marketers and distributors price cut and more investment on alternative fuel (LNG) and there would be more market of other products to be introduced and follow immediately refining starts. Management information systems Managing the progress of the product will be essential; this will allow us to manage the product efficiently so that areas which are lacking will be improved on. Managing a new product is as important as developing the product itself Contingencies Contingencies plan is always a key part of a marketing plan this is because of uncertainty this because the oil industry is not stable as there are lot of players and top people in the government running other oil companies and would not benefit more if NNPC starts refining crude products in Nigeria as most of them are owners of oil vessel and stuff just incase it fall short of government target i think it would rely on the public and the Nigeria Labour Congress who will be a key player in the transformation and communication to the public. Control of procedures Control of this procedures and introduction of this new process is essential in other for NNPC to be able to manage and monitor this transformation and evaluates its performance based on sales of product and impact it has on the economic growth, it will need to monitor its other subsidiaries and ensure it goes through proper review and new management process so it can be transparent in its dealings in other to be able to get feedback from marketers and distributors and consumers especially who are the main priority. The information received from these processes will allow us to make any necessary corrections and alterations to ensure that the product is being supplied to the right segment of the market with the most demands. Conclusion Why going through my research on NNPC and writing a marketing plan i realise that NNPC is a bit corrupt this is because the government has more say in its appointment of top management officials it will be a bit hard for the introduction of new refinery as most of them would be protecting their selfish interest so would want to use every means possible in blocking the process but with the support of the public and top Nigerian officials who are interested in transparency and intend for democracy to take effect it will surely buy the heart of them and the public and the international community who has been worried why Nigeria could not have its own refinery rather than taking crude abroad before bring back to the country. If NNPC follow this marketing plan it would not just help its name but help the economy in bouncing back from recession and help employments and the countries reputation in the oil companies abroad. Recommendation I would recommend NNPC undergo a new management reform in other to be effective, it should privatise most of its subsidiaries so the government does not have much say in policy making and appointment of management team without political motivations.
Friday, October 25, 2019
The Automatic Paige Typesetter :: essays research papers
The Automatic Paige Typesetter à à à à à Many people believed that the Paige typesetter was printing of the nineteenth century. One person who literally put everything he had into it was Samuel Taylor Clemens better known as Mark Twain. Mark Twain was the principle money investor of the automatic Paige typesetter. Twain thought that his investments in the machine would make him richer, but it turned out that the typesetter did the exact opposite. à à à à à James Paige invented the automatic Paige typesetter around 1877. The typesetter was said to have the power of four menââ¬â¢s jobs. It was not only going to be the greatest invention of the nineteenth century, it was going to make publishing companies a fortune by cutting down on time and initial printing costs. In 1877, Dr. George F. Hawley signed a contract with Paige to use his typesetter and the Thompson distributor, another machine that sorted printed papers, to combine them into one machine. à à à à à The ââ¬Å"Chicago Heraldâ⬠tested the combined machine, or Paige compositor. The machine was roughly eleven feet long, three and one half feet wide, and six feet high. It weighted nearly 5000 pounds, and the power it needed was transmitted through a round belt to a grooved pulley 14 inches in diameter. The machined used about 1/4 to 1/3 horse-power and it could be started and turned up to speed with one finger at a 7-inch leverage. The compositor was particularly made for newspaper printing work. It did all the work of distributing, setting, justifying, and had mechanisms that were adjustable to any width of column desired for newspaper or bookwork. à à à à à Although the compositor seemed like a good idea it had many defects and over 18,000 mechanical parts that were not always in working order. James Paige put a great deal of time, effort, and money into his great invention. Mark Twain himself invested and lost 50,000 dollars in the machine. Despite the efforts of everybody involved with the compositor, the Linotype machine hit the market earlier and was more cost effective.
Thursday, October 24, 2019
Physiological Principles for Health and Social Care Essay
The circulatory system is the bodyââ¬â¢s transport system. It is made up of a group of organs that transport blood throughout the body. The heart pumps the blood and the arteries and veins transport it. Oxygen-rich blood leaves the left side of the heart and enters the biggest artery, called the aorta. The aorta branches into smaller arteries, which then branch into even smaller vessels that travel all over the body. When blood enters the smallest blood vessels, which are calledcapillaries, and are found in body tissue, it gives nutrients and oxygen to the cells and takes in carbon dioxide, water, and waste. The blood, which no longer contains oxygen and nutrients, then goes back to the heart through veins. Veins carry waste products away from cells and bring blood back to the heart , which pumps it to the lungs to pick up oxygen and eliminate waste carbon dioxide. Digestive System The digestive system is made up of organs that break down food into protein, vitamins, minerals, carbohydrates, and fats, which the body needs for energy, growth, and repair. After food is chewed and swallowed, it goes down the esophagus and enters the stomach, where it is further broken down by powerful stomach acids. From the stomach the food travels into the small intestine. This is where your food is broken down into nutrients that can enter the bloodstream through tiny hair-like projections. The excess food that the body doesnââ¬â¢t need or canââ¬â¢t digest is turned into waste and is eliminated from the body. Endocrine System The endocrine system is made up of a group of glands that produce the bodyââ¬â¢s long-distance messengers, or hormones. Hormones are chemicals that control body functions, such as metabolism, growth, and sexual development. The glands, which include the pituitary gland, thyroid gland, parathyroid glands, adrenal glands, thymus gland, pineal body, pancreas, ovaries, and testes, release hormones directly into the bloodstream, which transports the hormones to organs and tissues throughout the body. Immune System The immune system is our bodyââ¬â¢s defense system against infections and diseases. Organs, tissues, cells, and cell products work together to respond to dangerous organisms (like viruses or bacteria) and substances that may enter the body from the environment. There are three types of response systems in the immune system: the anatomic response, the inflammatory response, and the immune response. The anatomic response physically prevents threatening substances from entering your body. Examples of the anatomic system include the mucous membranes and the skin. If substances do get by, the inflammatory response goes on attack. The inflammatory system works by excreting the invaders from your body. Sneezing, runny noses, and fever are examples of the inflammatory system at work. Sometimes, even though you donââ¬â¢t feel well while itââ¬â¢s happening, your body is fighting illness. When the inflammatory response fails, the immune response goes to work. This is the central part o f the immune system and is made up of white blood cells, which fight infection by gobbling up antigens. About a quarter of white blood cells, called the lymphocytes, migrate to the lymph nodes and produce antibodies, which fight disease. Lymphatic System The lymphatic system is also a defense system for the body. It filters out organisms that cause disease, produces white blood cells, and generates disease-fighting antibodies. It also distributes fluids and nutrients in the body and drains excess fluids and protein so that tissues do not swell. The lymphatic system is made up of a network of vessels that help circulate body fluids. These vessels carry excess fluid away from the spaces between tissues and organs and return it to the bloodstream. Muscular System The muscular system is made up of tissues that work with the skeletal system to control movement of the body. Some musclesââ¬âlike the ones in your arms and legsââ¬âare voluntary, meaning that you decide when to move them. Other muscles, like the ones in your stomach, heart, intestines and other organs, are involuntary. This means that they are controlled automatically by the nervous system and hormonesââ¬âyou often donââ¬â¢t even realize theyââ¬â¢re at work. The body is made up of three types of muscle tissue: skeletal, smooth and cardiac. Each of these has the ability to contract and expand, which allows the body to move and function. Skeletal muscles help the body move. Smooth muscles, which are involuntary, are located inside organs, such as the stomach and intestines. Cardiac muscle is found only in the heart. Its motion is involuntary Nervous System The nervous system is made up of the brain, the spinal cord, and nerves. One of the most important systems in your body, the nervous system is your bodyââ¬â¢s control system. It sends, receives, and processes nerve impulses throughout the body. These nerve impulses tell your muscles and organs what to do and how to respond to the environment. There are three parts of your nervous system that work together: the central nervous system, the peripheral nervous system, and the autonomic nervous system. The central nervous system consists of the brain and spinal cord. It sends out nerve impulses and analyzes information from the sense organs, which tell your brain about things you see, hear, smell, taste and feel. The peripheral nervous system includes the craniospinal nerves that branch off from the brain and the spinal cord. It carries the nerve impulses from the central nervous system to the muscles and glands. The autonomic nervous system regulates involuntary action, such as heart beat and digestion. Reproductive System The reproductive system allows humans to produce children. Sperm from the male fertilizes the femaleââ¬â¢s egg, or ovum, in the fallopian tube. The fertilized egg travels from the fallopian tube to the uterus, where the fetus develops over a period of nine months. Respiratory System The respiratory system brings air into the body and removes carbon dioxide. It includes the nose, trachea, and lungs. When you breathe in, air enters your nose or mouth and goes down a long tube called the trachea. The trachea branches into two bronchial tubes, or primary bronchi, which go to the lungs. The primary bronchi branch off into even smaller bronchial tubes, or bronchioles. The bronchioles end in the alveoli, or air sacs. Oxygen follows this path and passes through the walls of the air sacs and blood vessels and enters the blood stream. At the same time, carbon dioxide passes into the lungs and is exhaled. Skeletal System The skeletal system is made up of bones, ligaments and tendons. It shapes the body and protects organs. The skeletal system works with the muscular system to help the body move. Marrow, which is soft, fatty tissue that produces red blood cells, many white blood cells, and other immune system cells, is found inside bones. Urinary System The urinary system eliminates waste from the body, in the form of urine. The kidneys remove waste from the blood. The waste combines with water to form urine. From the kidneys, urine travels down two thin tubes called ureters to the bladder. When the bladder is full, urine is discharged through the urethra.
Wednesday, October 23, 2019
Influence of Culture Versus Communication
First of all, defining ââ¬Å"organizational culture is what employees perceive and how this perception creates a pattern of beliefs, values, and expectation (Matteson, 2002)â⬠.Of course, any group or organization or human beings which gets together for a purpose has a kind of assumption invented, discovered or developed to learn and cope any issues/problems of external adaptation and internal integration that has a valuable to be thought to new members as a correct way to perceive, to think and to feel in relation to those issues/problems. At the other hand, communication is glue that holds organization together. Without this valuable interaction, nothing can be perceived, created and everyone in the organization would act as differently with no control for an unsustainable result. The two have a relationship because, for the organization to be effective, it has to have an effective communicator in the group who must understand not only general interpretation communication concepts, but also the characteristic of interpersonal communication within the organization or organizational communication. Since influencing is the process of guiding the activities of the organization members in the right and appropriate directions with effectiveness, there is ample coloration between both, the organizational culture and communication. Without the communication, nothing can be considered, encouraged, motivated, leaded, thought, understood and leaded. For and an appropriate organization. For a formal or informal culture within an organization, the input portions are: people, money, raw materials, and machines. The process seems to be the influence process where the consideration of the group, the motivation of the group, leading as managers to supervision, encouraging the group who after all understood through the communication.
Tuesday, October 22, 2019
Sodium in Water Chemistry Demonstration
Sodium in Water Chemistry Demonstration The sodium in water chemistry demonstration illustrates the reactivity of an alkali metal with water. This is a memorable demonstration that creates a spectacular reaction for students. Still, it can be performed safely. What to Expect A small piece of sodium metal will be placed in a bowl of water. If a phenolphthalein indicator has been added to the water, the sodium will leave a pink trail behind it as the metal sputters and reacts. The reaction is: 2 Na 2 H2O ââ â 2 Na 2 OH- H2(g) The reaction is especially vigorous when warm water is used. The reaction may spray out molten sodium metal and the hydrogen gas may ignite, so use proper safety precautions when conducting this demonstration. Safety Precautions Never use a piece of sodium larger than a pea or pencil eraser.Wear safety goggles.Perform the experiment behind a clear safety barrier or at a distance from the students. Materials Sodium metal stored under mineral oilA 250 mL beaker, filled halfway with waterPhenolphthalein (optional) Procedure Add a few drops of phenolphthalein indicator to the water in the beaker. (Optional)You may wish to place the beaker on an overhead projector or video screen, which will give you a way to show the reaction to students from a distance.While wearing gloves, use a dry spatula to remove a very small chunk (0.1 cm3) of sodium metal from the piece stored in the oil. Return the unused sodium to the oil and seal the container. You can use tongs or tweezers to dry the small piece of metal on a paper towel. You may wish to allow the students to examine the cut surface of the sodium. Instruct the students that they can look at the sample but must not touch the sodium metal.Drop the piece of sodium into the water. Immediately stand back. As water dissociates into H and OH-, hydrogen gas will be evolved. The increasing concentration of OH- ions in the solution will raise its pH and cause the liquid to turn pink.After the sodium has reacted completely, you can flush it with water and rinse it down the drain. Continue to wear eye protection when disposing of the reaction, just in case a bit of unreacted sodium remained. Tips and Warnings Sometimes this reaction is performed using a small piece of potassium metal instead of sodium. Potassium is even more reactive than sodium, so if you make the substitution, use a very small piece of potassium metal and expect a potentially explosive reaction between the potassium and water. Use extreme caution.
Monday, October 21, 2019
Risk Management A Four
Risk Management A Four Introduction Throughout Life, be it of a person or event of an entity is usually characterized by uncertainties regarding the future. Indeed, there may be future events happening, and according to many research findings, these future events maybe success factors or they may lead to succumbing.Advertising We will write a custom case study sample on Risk Management: A Four-Step Process specifically for you for only $16.05 $11/page Learn More The future events that have the ability of making the life of a person or an entity to be jeopardized are commonly referred to as risks (Baik 7). Literally, risk is termed as the potentiality of a chosen event will surface a loss or even an outcome, which is not desirable. Contemporarily, almost have realized the benefits of implementing risk management strategies in an effort towards mitigating losses that may be presented by the risks. As defined in ISO 31000, risk management is the process of identifying, assessing and prioritizing risks. The sources of risks are inexhaustible. This implies that risks can be surfaced by any situation and that any event has its risks. According to Vaughan, risk management is a process constituted of four stages (66). These stages include; risk identification, analysis of probabilities in addition to consequences, establishment of most viable risk mitigation strategies and control and documentation. Risk management can be described as an aspect of strategic management because, when practiced, the effects of risks are marginally felt (Baik 18). Thesis Statement The purpose of this paper is to identify and critically analyze risks as presented in most books covering the same topic. In addition to this, the paper will also establish ways in which risks can be mitigated, controlled as well as documented. Discussion In the risk management process, the risks are identified in the first phase, which is risk identification. Risk identification refers to the risk management process where the specific risk factors are identified.Advertising Looking for case study on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More However, since not all risks apply, only those that are capable of reasonably affecting a specified project are identified. In order to come up with the most effective risk identification strategy, it is necessary that a person come up with a likely risk classification scheme (Kerzner 11). The second phase involves the analysis of the risk identified. In this phase, depending on the probability of the risk occurring, estimates are attached thus forming a matrix. The matrix serves to reflect each and every identifiable project risk prioritized according to the size of the occurrence probability. The matrix also reflects the potential consequences to not only the project but to all the parties involved, as well. This analysis is particularly essential as it presents the gener al impact of the risk (Kerzner 15). The third phase involves establishing the mitigation strategies. This phase involves coming up with the most viable steps aimed at reducing the potential effect of the risk factors perceived to be a threat to the life of a project. Usually, four alternatives can be adopted in mitigation of risks. They are; accepting risks, transferring risks, sharing of risk, in addition to minimization of risks. A majority of organizations utilize these methods alongside practical approaches such as creation of systems where members can be effectively trained (Vaughan 69). The fourth and final phase of risk management entails control in addition to the documentation. Putting a focus on the future projects, this phase involves the creation of the knowledge base for projects to be initiated in the future while making the lessons learning as the guiding factor (Kerzner 20).Advertising We will write a custom case study sample on Risk Management: A Four-Step P rocess specifically for you for only $16.05 $11/page Learn More Some of these risks include technical risks, operating risks, in addition to political risks. Technical Risks These risks represent the likelihood of a project not performing according to the expectations or according to the required technical standards. Further, they represent the likelihood of the project producing unqualified products or services, in addition to consuming a heavy outlay of operating costs. In this case, factors that surface technical risks include; inadequate Equipment Quality, depreciation, inadequate Organization Systems as well as facility infrastructure. Analysis of probability and consequences Risk Factor Consequences Likelihood Impact Potential Equipment Quality Moderate Moderate Very Serious Depreciation Minor High Moderate Organization Systems Moderate High Moderate Facility infrastructure High High High Likelihood vs. Consequences Conseque nces Low Medium High Likelihood High B C Medium D Low A Mitigation Strategies In technical risks, the most viable risk mitigation strategy includes risk transfer as well as risk minimization. However, more practical approaches such as, mentoring the managers of the newly initiated project, as well as the team members, can be used in these types of risks. Further, project team personnel can be cross-trained in an effort towards ensuring that they have the capability to fill in for one another especially incase of unforeseen events or situations (Broder Gene 3).Advertising Looking for case study on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Risk transfer Risk transfer refers to the act of shifting the risk, which should be insurable, to another party usually an insurance company through an insurance policy. Technical risks can be transferred to the insurer such that, if the specified risk actually happens the insurer will make good of the loss and, therefore, the owner of the project will continue to enjoy the economic benefits he was previously enjoying before the occurrence of the loss (Broder Gene 8). Risk transfer is the best option since the owner of the project can insure the whole project or can opt to insure different parts of the project. As such, if the whole project is insured, once a risk occurs and there is a loss, the owner will be compensated. Similarly, where the owner insures different parts of the project, if a loss is caused by a risk factor in any one of the specific parts insured, the loss will be made good of by the insurer (Crouhy, Dan Robert 600). Risk Minimization Risk minimization involves p utting in place devices that can reduce the extent of the loss if a risk actually occurs. In addition, it involves building structures that are able to resist losses or reduce the loss extent. For instance, fire extinguishers need to be put in place so that if the risk of fire actually occurs, they will help in mitigating the loss by helping put out the fire. Also, buildings and structures need to be put up in areas that are free from risks or where the probability of risks occurring is quite low. The standard work processes, as well as equipments, should be used in setting up the project, and this mitigates the occurrence of technical risks (Crouhy, Dan Robert 655). Mentoring The individuals who have been mandated with the responsibility of running the newly initiated project ,as well as members of the team assigned with project work processes, can be mentored such that if anything has not been installed properly and has the capability of surfacing technical risks, it will be note d and corrections made. In turn, this will ensure that the occurrence of the risk is mitigated and if a loss actually occurs, the effects will not be materially felt (Golub Leo 315). The Technical risk control plan From the above risk analysis, it is evident that the order of ranking of risk factors is equipment Quality followed by facility infrastructure then organization systems and finally depreciation. Action for Risk Control Description Option Available Accepting the risk Taking no effort at all to avoid the risk Incase the risk eventually occurs, plan contingencies If this course of action is not practical, then Transferring the risk Shifting the risk to another party, which can effectively bear it Insure the project with an insurer Align both responsibilities as well as authority Another option if this is not practical, then Mitigation Avoidance, prevention in addition to reduction of risks Reduce the number of requirements Define the requirements in a comprehen sible manner. Documentation Generally, the level of technical risk is generally low and, therefore, the best control action is transfer of the risk in addition to risk mitigation. Risk transfer will not affect any work activity. However, risk mitigation will require extensive training of the project team and this will reduce the working time (Golub Leo 326). The project risk manager will be accorded with the responsibility of overseeing the successful implementation of the risk control action plan. The implementation of risk control plan is not supposed to consume a lot of projectââ¬â¢s time. Generally, the risk control plan is designed such that there will be no instance that the project will not be operational or perform below par since each and every risk will have been catered. Operating risks There is a likelihood that the project, once it has been completed, will not perform as expected or will not perform to its full capacity. Also, it may be that the project will fail to generate the expected output units. Further, it may be that the project consumes resources excessively. These are what are referred to as operating risks. The risk factors bringing rise to operating risks include; type of business, mergers and acquisitions, the financial conditions, capital expenditure, impacts of newly established accounting standards, in addition to currency fluctuations (Matt 10). Analysis of probability and consequences Risk Factor Consequences Likelihood Impact Potential Type of business High Moderate Moderate Mergers and acquisitions Low Low Low Financial conditions High High High Newly established accounting standards Moderate Low Low Currency fluctuations High High High Likelihood vs. Consequences Consequences Low Medium High Likelihood High E and C Medium A Low B D Mitigation Strategies Risk Transfer Just like technical risks, operating risks can be transferred to an insurer. The type of the bus iness, in addition to mergers and acquisitions, risk factors can be transferred to another party to make good of the loss if it eventually happens out of these risk factors (Young 45). Risk acceptance Risk factors as financial conditions, currency fluctuations, as well as newly established accounting standards, are beyond the control of an entity and therefore, it necessitates accepting them and therefore establishing contingencies to absorb the impact of the loss emanating from them (Matt 14). Risk Reduction These risk factors can be effectively mitigated or reduced if viable and effective strategies are put in place. For instance, the impact of currency fluctuations can be absorbed by providing an allowance for the fluctuation during the budgeting decision-making. Similarly, a business can opt to make a large reserve of finances if such financial conditions as financial crisis arises and, therefore, the business will be able to minimize the impact of loss surfaced by this risk fac tor (Heinze 5). Risk Avoidance Risk factors such as the type of business, in addition to mergers and acquisitions, can be avoided. A business, in order to avoid these risks completely, can decide to engage in businesses or choose mergers and acquisitions that present a less degree of risk. The operating risk control plan The operating risk control plan From the above risk analysis, the order of risk factors from the highest to the lowest is; currency fluctuations, financial conditions, type of business engaged in, newly established accounting standards and lastly merges and acquisitions (Heinze 15). Action for Risk Control Description Option Available Accepting the risk Taking no effort at all to avoid the risk Incase the risk eventually occurs, plan contingencies If this course of action is not practical, then Transferring the risk Shifting the risk to another party, which can effectively bear it Transfer all the risk factors to the insurer or another party who will effect ively make good of losses. Align responsibility with authority Another option if this is not practical, then Mitigation Avoidance, prevention in addition to reduction of risks Reduce the number of requirements Make a comprehensive definition of the requirements involved. Another option if this is not practical, then Risk avoidance Trying all means to ensure that the operating risk factors are avoided Engage in more viable engagements that entail a lesser degree of risks Documentation There is a substantial likelihood of operating risks surfacing and as such, businesses, as well as organizations, should make use of control strategies such as transferring the risk, mitigation in addition to risk avoidance. Risk transfer will not affect any work activity. However, risk mitigation will require extensive training of the project team and this will reduce the working time. On the other hand, risk avoidance is likely to affect a wide scope of work. For instance, by avoiding certa in types of business endeavors, it follows that several work activities, which would have been beneficial, will be forgone (Carroll 10). Just like in operating risks, the project risk manager will be mandated with the responsibility of with the responsibility of ensuring that a successful implementation of the risk control action plan has taken place. Effecting this risk control plan will take a considerable amount of time due to the processes involved. In general, the operating risk control plan will be established in such a way that all the risk factors presenting operating risks will be adequately covered and all the possible control strategies identified (Matt 18). Political risks These are the probabilities that the returns of a corporate could be adversely affected due to changes in political aspect or even political instability. Usually, there is a difficulty associated to quantification of these risks owing to limited case studies, in addition to few sample sizes. Political risk factors include; the government, foreign policy makers, legislative bodies and the military (ExonMobil 25). Analysis of probability and consequences Risk Factor Consequences Likelihood Impact Potential The government High Moderate High Foreign policy makers Moderate Low Low Legislative bodies High Moderate High Military High Low High Likelihood vs. Consequences Consequences Low Medium High Likelihood High D Medium C and A Low B Mitigation Strategies Accepting the risks This involves accepting the political risks and therefore establishing contingent strategies. Risk Transfer The political risks can be transferred to another party in order to make good on the loss. The political risk control plan From the above risk analysis, the order of risk factors from the highest to the lowest is; legislative bodies, the government, legislative bodies and the military. Action for Risk Control Description Option Available Accepting t he risk Taking no effort at all to avoid the risk Contingency planning to absorb the risks If this course of action is not practical, then Transferring the risk Shifting the risk to another party, which can effectively bear it Transfer all the risk factors to the insurer or other parties such as international agencies and other government bodies to effectively make good of losses resulting from political risks. Align responsibility with authority Political risk documentation Documentation Generally, the likelihood that political risks will happen is moderate. This implies that a business, as well as an organization, should come up and implements control strategies such as transferring the risk in addition to the acceptance of political risks. As a trend, transferring risk to another party not affect any work activity. On the other hand, accepting these risks as inevitable is likely to affect the majority of work processes. Just like in operating in addition to technical risks , a project risk manager will be assigned with the responsibility of making sure that a successful implementation of the political risk control action plan has successfully taken place (ExonMobil 56). Effecting this political risk control plan will take a considerable amount of time due to the processes involved as well as the formalities and legal systems to be complied. Conclusion From this analysis, it is evidently clear that the future events that have the ability of making the life of a person or an entity to be jeopardized are commonly referred to as risks. Literally, risk is termed as the potentiality of a chosen event will surface a loss or even an outcome, which is not desirable (Carroll 24). Contemporarily, almost have realized the benefits of implementing risk management strategies in an effort towards mitigating losses that may be presented by the risks. Several risks can befall a project making it lose its economic value. Some of these risks include political risks, ope rating risks, in addition to technical risks. However, several risk factors give rise to these risks. For instance, considering the operating risks, the risk factors would include such things as type of business, mergers and acquisitions, financial conditions, currency fluctuations as well as newly established accounting standards. Several strategies can be used to mitigate the occurrence of these risk factors. Strategies such as risk transfer, risk avoidance, risk mitigation, as well as risk acceptance, are some of the most viable strategies that can be implemented to curb or absorb the loss. Risk analysis is a decisive phase of risk management as it is through this phase that risks with a high degree or most likely to occur are identified. Further, it is through this risk management phase that the possible impact of the risk is identified. Risk analysis is an important phase of risk management as it is through this phase that risks with a high degree or most likely to occur are id entified. Further, it is through this risk management phase that the possible impact of the risk is identified (ExonMobil 67). Baik, Doo-Kwon. ââ¬Å"Systems Modeling and Simulation: Theory and Applicationsâ⬠, Risk Management, 6:2 (2005): 7-23. Print. Broder, James Gene Tucker. ââ¬Å"Risk Analysis and the Security Surveyâ⬠, Risk Mitigation 6:8 (2012): 3-8. Print. Carroll, Williams. Re: Lessons from Political Risks. 24 June. 2012. Web. Crouhy, Michel, Dan, Galai Robert, Mark. Risk Management, London, UK: Prentice Hall, 2000. Print. 752 pages ExonMobil, Safety environment: Risk Factors. PDF file. N.d Web. Golub, Bennett Leo M. Tilman Risk management: approaches for fixed income markets. Belmont, CA: Cengage Learning, 2000. Print. Heinze, Maxi. Risk Controll and Mitigation. London, UK: Springer, 2007. Print. Kerzner, Harold. ââ¬Å"Project Management: A Systems Approach to Planning and schedulingâ⬠, Journal of Risk Management, 9:5 (2009): 11-20. Matt, Davis, 2008. Risk Factor AnalysisA New Qualitative Risk Management Tool. PDF file. N.d. Web. Vaughan, Diane. The Challenger Launch Decision: Risky Technology, Culture, and Deviance, London, UK: Springer, 1997. Print. Young, Ki-seon. Benefits of Risk Management. London, UK: John Wiley and Sons, 2011. Print.
Sunday, October 20, 2019
Age Of Unimagined Levels Of Violence Education Essay
Education for peace is instruction for life, and non simply developing for a support. Equiping persons with the values, accomplishments, and attitudes they need to be wholesome individuals who live in harmoniousness with others and as responsible citizens is the end of the instruction for peace. It is really necessary in a state like India as the state is full of diverseness whether it is faith, linguistic communication, rites, traditions, imposts. And there are incidents with in the state when the struggles between different spiritual communities or linguistic communications communities had arisen and took the signifier of force. Violence is an easy arm to respond to the jobs and today ââ¬Ës young person is going more and more familiar or used to of this ââ¬Å" unwanted arm â⬠. Children get all these values and attitudes from their experiences which they gained in the school or at place. So, there is an pressing demand for the instruction for peace so that the citizens of tomorrow can be empowered to take the manner of peace. Necessary accomplishments, values and attitudes required for the peace demand to be developed and inculcated in kids if we want to hold a safe and progressing hereafter for all of us. Policy Enterprises: The credence of instruction for peace as a necessary ingredient of holistic instruction was due to the rise and spread of force. Decade of 2000-2010 was declared as the international decennary for publicity of a civilization of peace and non-violence by the UNESCO. But Indian instruction committees have ever recommended instruction for peace in many signifiers, but these recommendations are non being applied even today. The study of the Secondary Education Commission ( 1952-53 ) stated that ââ¬Å" the supreme terminal of the educative procedure should be the preparation of the character and personality of pupils in such a manner that they will be able to recognize their full potencies and contribute to the wellbeing of the community â⬠. The Kothari instruction Commission ( 1964-66 ) put the limelight on the instruction and national development and said that ââ¬Å" absence of proviso for instruction in societal, moral and religious values is a serious defect in the course of s tudy â⬠. The National Policy on Education ( 1986 ) advocated turning instruction into ââ¬Å" a forceful tool for the cultivation of societal and moral values â⬠. The programme of Action ( 1992 ) tried to incorporate the assorted constituents of value instruction into the course of study at the all phases of school instruction. National Curriculum Framework ( 2005 ) recommended that instruction in true sense should authorise persons to clear up their values ; to enable them to take witting and calculated determinations, taking into awareness the effects of their actions ; to take the manner of peace instead than force. Therefore, our instruction system has ever followed instruction for peace but these enterprises remained mostly on the paper even today due to assorted grounds like deficiency of proper preparation of instructors in their function as peace builders ; course of study burden ; absence of right attitudes and patterns in the school ; improper pedagogical and rating patterns ; violent societal ambiance etc. Land Worlds: Needs and desires are the steering motive for worlds. If our demands are non fulfilled, so we are in a province of struggle which can non take to peaceable ways of life and on the other manus desires are ever limitless and therefore they besides lead to some signifier of force ( like aggression ) if unfulfilled. A celebrated psychologist Abraham Maslow ( 1968 ) identified human demands and stated that human demands move in a hierarchy ( fig. 1 ) . If the demands of one bed are non satisfied so the demands of other bed can non be fulfilled and fulfilment of these demands is necessary for set uping peace because instability in these demands can do struggles and aggression in worlds and these are the first grounds of force. In India, many people are still non able to carry through even their basic demands and offense, force, aggression, struggles, depressions ; self-destructions are consequence of it. So, in this scenario, instruction for peace becomes truly of import for all of us so t hat struggles and jobs can be resolved in peaceable ways. We are societal animate beings, non self-contained islands. Autonomy, as Gandhi Jemaah Islamiyah pointed out, must non be mistaken for autonomy. We need each other. Mutuality is the human face of autonomy. How we respond and relate to others is a important component in our personalities. If this be the instance, instruction demands to foster in pupils the values and accomplishments that enable them to populate in harmoniousness with others. Jacques Delors ( 1996 ) identifies ââ¬Å" populating together in harmoniousness â⬠as one of the four pillars of instruction. The current pattern of instruction is unequal to advance the art of life together in harmoniousness. Students are nurtured in a spirit of competition and trained, from the beginning, to associate to facts and objects. Learning takes topographic point in a background isolated from the universe of relationships and worlds. Learning of this sort comprises, as Charles Dickens ( 2003 ) lamented in Hard Times, ââ¬Å" facts , facts and nil but facts â⬠. Today ââ¬Ës society is based on the thought of net income and competition and these two things are easy reflected in our present educational system where classs and Markss matter more than anything else. Present instruction turns kids into intellectual machines that maestro facts and are mastered by them. Our instruction leaves the kids deficient in emotional and relational accomplishments. As a consequence, the more ââ¬Å" achievement-oriented â⬠a individual is less able he tends to be associating to people, even beloved 1s, sensitively, in return and responsibly. The disaffection between caput and bosom is the by-product of the current theoretical account of instruction. Religion in force as a quick-fix job convergent thinker is an emerging moving ridge. This force can be seeable in the signifier of physical penalty or unseeable in the signifier of competition or craving for accomplishment. Agenda-wars in workplaces, gender-wars in places, propaganda wars in the public infinite, force is everyplace in one or the other signifier. We have got accustomed of force in many signifiers but fact is that we do nââ¬â¢t even acknowledge this and kids observe all these things and larn to follow their seniors. Peace begins with the person and spreads to the household, to the community, to the state and to the planetary small town. Education for Peace: We should guarantee that the instruction we impart is favourable to the well-being and integrity of India. Peace is a premier demand for advancement and national integrating. Implementing instruction for peace is non merely an appropriate scheme for struggle declaration and struggle turning away, but besides a practical plus in recognizing ââ¬Å" the India of our dreams â⬠. Every society in every age has acknowledged peace as a baronial and necessary ideal. Education for peace can do larning a joyful and meaningful experience if implemented with energy and vision. In today ââ¬Ës universe, haste and worry sour the joy of acquisition and challenge acquisition and harmoniousness of life. Values acquire lost in this ambiance of competition. Valuess are internalized through experience, which is unhappily missing in the schoolroom centered and entirely cognitive attack to learning. Education for peace calls for the freedom of larning from the boundaries of the schoolroom and its transmutation into a jubilation of consciousness enlivened with the delectation of find. Education for peace contextualizes larning. We live in an age of unprecedented force: locally, nationally and globally. It is a serious affair that schools, which are meant to be the babyââ¬â¢s rooms of peace, go transmittal points for force. Education for peace seeks to foster the cognition, accomplishments, attitudes and values that comprise a civilization of peace. Educat ion for peace is holistic. Education for peace has a double intent: ( a ) to authorise persons to take the way of peace instead than the way of force ; ( B ) to enabling them to be conciliators instead than consumers of peace. An attack to Education for Peace: The peace chances hidden in the course of study are maximized when the school ambiance is inspired with the values and attitudes of peace. Teacher-student interactions, lesson designs in text editions, the pedagogic attack and the entire life of school must all be oriented towards peace. The pedagogic scheme for instruction for peace is that of integrating. The incorporate attack has an border over the ââ¬Å" separate capable attack â⬠. Constructivist psychological science has established that kids construct cognition holistically. When cognition is rooted in suited contexts, it becomes more meaningful and gratifying for the scholar. In the incorporate attack, the lessons and subjects become the vehicles to convey peace messages in meaningful contexts. This attack non merely makes the capable affair wholesome and situated but besides motivates pupils to larn and to associate what they learn to their ain scenes. It provides contexts and connexions to research, believe, reflect, and internalise positive temperaments. Therefore, every instructor becomes a peace pedagogue. Teacher-student interactions, text edition lessons and the teaching method for learning them, and the school direction and administrative staff must all be oriented to education for peace. ROLE OF TEACHERS IN EDUCATION FOR PEACE: For pupils, instructors are role-models. Therefore, instructors play a function, unconsciously, in propagating force if they are non oriented to peace. As the expression goes, ââ¬Å" What I teach is what I know and what I educate is what I am. â⬠A instructor ââ¬Ës premier duty is to assist pupils go good human existences, motivated to carry through their true potency non merely for their ain benefit but besides for the improvement of the society as a whole. It is for this ground that a instructor is compared to a nurseryman who workss seeds of cognition and good values, Waterss them with attention and kindness, and removes weeds of ignorance. Good instructors are theoretical accounts of peace values, such as, the art of hearing, the humbleness to admit and rectify one ââ¬Ës errors, presuming duty for one ââ¬Ës actions, sharing concerns, and assisting each other to work out jobs exceeding differences, even if they do non recommend peace. A instructor who imposes ââ¬Å" subject â⬠in the schoolroom merely by endangering kids with blows and smacks is a role-model for force as the lone problem-solving scheme. The instructor ââ¬Ës function in making a positive clime in the schoolroom is of critical importance. It is his/ her attitudes, values, and relationships that determine the nature of the schoolroom clime. A instructor who, from a peace position, can critically measure his/her attitudes, accustomed manners of thought, and attack to teaching-what one Teachs and what are the carry-over values of what is taught and how it is taught-is an plus for instruction for peace. ââ¬Å" Teachers are mirror of approaching coevalss in the signifier of pupils and an effectual component of set uping peaceable ambiance â⬠. The function of instructors towards a kid ââ¬Ës instruction is to make a lovingness environment in the schoolroom. Teachers who listen to what the pupils have to state and develop a course of study that is meaningful to the kids have the most successful pupils. Teachers with a concern for the demands of the pupils and a child-centered doctrine have concerted pupils who look frontward to larning. Children close their ears to advice and open their eyes to illustration. This is particularly true in the Indian context where instructors are respected as the beginning of cognition and wisdom. Students will larn peace values merely if these are modeled by their instructors and seniors. If there is a mismatch between what grownups do and what they say, pupils will copy what is done. Teachers need to be cognizant of the consequence of their behavior on pupils. For illustration, alternatively of cheering pupils to ââ¬Å" care for others â⬠, it is more effectual to pattern this value and allow pupils build their ain apprehension of it. Pedagogical Schemes: The common pedagogic end for instructors is syllabus and scrutiny oriented. In peace-oriented teaching method, the focal point is non simply on keeping of constructs, memorisation of texts, or accomplishing single ends and excellence but on larning to reflect, portion, attention, and collaborate with each other. Every topic/lesson has peace- concealed constituents, which need to be communicated with purposeful be aftering from a positive and humanistic position. The methods of instruction should be originative, child-centered, largely experiential, and participatory. There is ample range in the course of study of assorted capable countries for learning pupils the importance of following peaceable agencies of deciding dissensions and struggles and avoiding force ; and instructors need to take full advantage of this. Teaching should excite positive feelings and surrogate positive experiences, aid in geting at an apprehension of the ego, promote openness to inquiry by raising inquiries, researching, and detecting and building an apprehension of values, and supply an chance for using the cognition of values the pupil has learnt. Schemes like inquiries, narratives, anecdotes, games, experiments, treatments, duologues, value elucidation, illustrations, analogies, metaphors, role-play, and simulation are helpful in advancing peace through teaching-learning. In all of this, what stands out is the important function that the instructor plays in an attack to education that promotes a civilization of peace. The fact that larning has to needfully be pupil-oriented does non belie this. Learning can be pupil-oriented merely if the instructor facilitates it. For instruction for peace, a great trade depends on the peace-motivation of instructors, particularly in the incorporate attack. The instructor has to be watchful to peace chances and originative in allowing them in regard of the course of study as a whole. Challenges in forepart of instruction for peace: Education for peace brushs many jobs when integrated with in the instruction larning procedure. Curriculum burden is one of them. Curriculum burden has serious practical deductions for implementing instruction for peace. Completion of course of study Acts of the Apostless as the terminal merchandise itself and the intent of instruction get lost in this ââ¬Å" race â⬠. Second, rating patterns encourage competition and everyone wants to larn merely for first-class classs and Markss because these Markss make them eligible for higher paid and reputed employment chances. Third, teacher instruction does non fit the scholars with invention and imaginativeness and they were non even sensitized about their function as peace builders. Fourth day-to-day patterns of school do non reflect peace. Discrimination and unfairness are the signifier of force and schools are still perpetuating the favoritism which is based on gender and caste. Fifth the media is permeant presence today and kids ob serve and follow a batch from the ocular media. Most of the reactions of the young person today are greatly inspired by the movies. Sixth, societal force per unit area and competition to travel in front from others excessively challenge instruction for peace as everyone wants a speedy solution. Peoples do nââ¬â¢t hold faith in peaceable methods. Decision: Therefore, instruction for peace is the necessity of today and schools should incorporate aspirations to peace and related values and accomplishments. It should be compulsory to guarantee that schools are free from prejudiced attitudes and patterns based on caste and gender. School instruction involves the formative old ages in a individual ââ¬Ës life, so child centered, integrated and constructivist pedagogical and appraising schemes should be adopted so that kids can research, inquire and larn to be the builders of cognition every bit good as of the peace. Teacher instruction demands to be transformed harmonizing to the demands and aspirations of present times because instructors can be societal therapists. Teachers must be equipped with the constructivist and incorporate attacks of the teaching-learning procedure. Education for peace demands to be seen as an endeavor for mending and regenerating the state as it can trip the holistic vision for instruction. In Indian context, in struction for peace is every bit responsible for the riddance of all signifiers of favoritism and inequality whether it is based on gender, caste or economical footing. Education for peace must be understood as the instruction for life every bit good as for the bright, progressive and peaceable hereafter. REFRENCES: Delors, J. ( 1996 ) . Learning the Treasure within: Report of International Commission on Education for the twenty-first Century. Paris: UNESCO. Dewey, J. ( 1916 ) . Democracy and Education, London: The Free Press. Government of India ( 1953 ) . Report of the Secondary Education Commission, ( 1952-53 ) . New Delhi: Ministry of Education, Government of India. Government of India ( 1966 ) . Report of the Education Commission 1964-66 on ââ¬Å" Education and National Development â⬠. New Delhi: Ministry of Education, Government of India. Government of India. ( 1986 ) . Report of the National Policy on Education ( 1986 ) . New Delhi, Ministry of Human Resources Development, Government of India. Government of India ( 1993 ) . Learning without Burden. New Delhi: Ministry of Human Resources Development ( MHRD ) , Department of Education, Government of India. Maslow, A. H. ( 1968 ) . Towards a Psychology of Being, 2e. New York: Van Nostrand Reinholf. National Council of Educational Research and Training ( NCERT ) ( 2000 ) . National Curriculum Framework for School Education. New Delhi: NCERT. National Curriculum Framework ( 2005 ) : New Delhi: National Council of Educational Research and Training. Piaget, J. ( 1973 ) : To understand is to contrive ; New York: Grossman. UNESCO ( 2001 ) . Learning the Way of Peace. A Teachers ââ¬Ë Guide to Education for Peace. New Delhi: UNESCO. Woolfolk, A. ( 2007 ) : Educational Psychology ( 10th Edition ) ; Canada: Pearson Publishers. Age Of Unimagined Levels Of Violence Education Essay Education for peace is instruction for life, and non simply developing for a support. Equiping persons with the values, accomplishments, and attitudes they need to be wholesome individuals who live in harmoniousness with others and as responsible citizens is the end of the instruction for peace. It is really necessary in a state like India as the state is full of diverseness whether it is faith, linguistic communication, rites, traditions, imposts. And there are incidents with in the state when the struggles between different spiritual communities or linguistic communications communities had arisen and took the signifier of force. Violence is an easy arm to respond to the jobs and today ââ¬Ës young person is going more and more familiar or used to of this ââ¬Å" unwanted arm â⬠. Children get all these values and attitudes from their experiences which they gained in the school or at place. So, there is an pressing demand for the instruction for peace so that the citizens of tomorrow can be empowered to take the manner of peace. Necessary accomplishments, values and attitudes required for the peace demand to be developed and inculcated in kids if we want to hold a safe and progressing hereafter for all of us. Policy Enterprises: The credence of instruction for peace as a necessary ingredient of holistic instruction was due to the rise and spread of force. Decade of 2000-2010 was declared as the international decennary for publicity of a civilization of peace and non-violence by the UNESCO. But Indian instruction committees have ever recommended instruction for peace in many signifiers, but these recommendations are non being applied even today. The study of the Secondary Education Commission ( 1952-53 ) stated that ââ¬Å" the supreme terminal of the educative procedure should be the preparation of the character and personality of pupils in such a manner that they will be able to recognize their full potencies and contribute to the wellbeing of the community â⬠. The Kothari instruction Commission ( 1964-66 ) put the limelight on the instruction and national development and said that ââ¬Å" absence of proviso for instruction in societal, moral and religious values is a serious defect in the course of s tudy â⬠. The National Policy on Education ( 1986 ) advocated turning instruction into ââ¬Å" a forceful tool for the cultivation of societal and moral values â⬠. The programme of Action ( 1992 ) tried to incorporate the assorted constituents of value instruction into the course of study at the all phases of school instruction. National Curriculum Framework ( 2005 ) recommended that instruction in true sense should authorise persons to clear up their values ; to enable them to take witting and calculated determinations, taking into awareness the effects of their actions ; to take the manner of peace instead than force. Therefore, our instruction system has ever followed instruction for peace but these enterprises remained mostly on the paper even today due to assorted grounds like deficiency of proper preparation of instructors in their function as peace builders ; course of study burden ; absence of right attitudes and patterns in the school ; improper pedagogical and rating patterns ; violent societal ambiance etc. Land Worlds: Needs and desires are the steering motive for worlds. If our demands are non fulfilled, so we are in a province of struggle which can non take to peaceable ways of life and on the other manus desires are ever limitless and therefore they besides lead to some signifier of force ( like aggression ) if unfulfilled. A celebrated psychologist Abraham Maslow ( 1968 ) identified human demands and stated that human demands move in a hierarchy ( fig. 1 ) . If the demands of one bed are non satisfied so the demands of other bed can non be fulfilled and fulfilment of these demands is necessary for set uping peace because instability in these demands can do struggles and aggression in worlds and these are the first grounds of force. In India, many people are still non able to carry through even their basic demands and offense, force, aggression, struggles, depressions ; self-destructions are consequence of it. So, in this scenario, instruction for peace becomes truly of import for all of us so t hat struggles and jobs can be resolved in peaceable ways. We are societal animate beings, non self-contained islands. Autonomy, as Gandhi Jemaah Islamiyah pointed out, must non be mistaken for autonomy. We need each other. Mutuality is the human face of autonomy. How we respond and relate to others is a important component in our personalities. If this be the instance, instruction demands to foster in pupils the values and accomplishments that enable them to populate in harmoniousness with others. Jacques Delors ( 1996 ) identifies ââ¬Å" populating together in harmoniousness â⬠as one of the four pillars of instruction. The current pattern of instruction is unequal to advance the art of life together in harmoniousness. Students are nurtured in a spirit of competition and trained, from the beginning, to associate to facts and objects. Learning takes topographic point in a background isolated from the universe of relationships and worlds. Learning of this sort comprises, as Charles Dickens ( 2003 ) lamented in Hard Times, ââ¬Å" facts , facts and nil but facts â⬠. Today ââ¬Ës society is based on the thought of net income and competition and these two things are easy reflected in our present educational system where classs and Markss matter more than anything else. Present instruction turns kids into intellectual machines that maestro facts and are mastered by them. Our instruction leaves the kids deficient in emotional and relational accomplishments. As a consequence, the more ââ¬Å" achievement-oriented â⬠a individual is less able he tends to be associating to people, even beloved 1s, sensitively, in return and responsibly. The disaffection between caput and bosom is the by-product of the current theoretical account of instruction. Religion in force as a quick-fix job convergent thinker is an emerging moving ridge. This force can be seeable in the signifier of physical penalty or unseeable in the signifier of competition or craving for accomplishment. Agenda-wars in workplaces, gender-wars in places, propaganda wars in the public infinite, force is everyplace in one or the other signifier. We have got accustomed of force in many signifiers but fact is that we do nââ¬â¢t even acknowledge this and kids observe all these things and larn to follow their seniors. Peace begins with the person and spreads to the household, to the community, to the state and to the planetary small town. Education for Peace: We should guarantee that the instruction we impart is favourable to the well-being and integrity of India. Peace is a premier demand for advancement and national integrating. Implementing instruction for peace is non merely an appropriate scheme for struggle declaration and struggle turning away, but besides a practical plus in recognizing ââ¬Å" the India of our dreams â⬠. Every society in every age has acknowledged peace as a baronial and necessary ideal. Education for peace can do larning a joyful and meaningful experience if implemented with energy and vision. In today ââ¬Ës universe, haste and worry sour the joy of acquisition and challenge acquisition and harmoniousness of life. Values acquire lost in this ambiance of competition. Valuess are internalized through experience, which is unhappily missing in the schoolroom centered and entirely cognitive attack to learning. Education for peace calls for the freedom of larning from the boundaries of the schoolroom and its transmutation into a jubilation of consciousness enlivened with the delectation of find. Education for peace contextualizes larning. We live in an age of unprecedented force: locally, nationally and globally. It is a serious affair that schools, which are meant to be the babyââ¬â¢s rooms of peace, go transmittal points for force. Education for peace seeks to foster the cognition, accomplishments, attitudes and values that comprise a civilization of peace. Educat ion for peace is holistic. Education for peace has a double intent: ( a ) to authorise persons to take the way of peace instead than the way of force ; ( B ) to enabling them to be conciliators instead than consumers of peace. An attack to Education for Peace: The peace chances hidden in the course of study are maximized when the school ambiance is inspired with the values and attitudes of peace. Teacher-student interactions, lesson designs in text editions, the pedagogic attack and the entire life of school must all be oriented towards peace. The pedagogic scheme for instruction for peace is that of integrating. The incorporate attack has an border over the ââ¬Å" separate capable attack â⬠. Constructivist psychological science has established that kids construct cognition holistically. When cognition is rooted in suited contexts, it becomes more meaningful and gratifying for the scholar. In the incorporate attack, the lessons and subjects become the vehicles to convey peace messages in meaningful contexts. This attack non merely makes the capable affair wholesome and situated but besides motivates pupils to larn and to associate what they learn to their ain scenes. It provides contexts and connexions to research, believe, reflect, and internalise positive temperaments. Therefore, every instructor becomes a peace pedagogue. Teacher-student interactions, text edition lessons and the teaching method for learning them, and the school direction and administrative staff must all be oriented to education for peace. ROLE OF TEACHERS IN EDUCATION FOR PEACE: For pupils, instructors are role-models. Therefore, instructors play a function, unconsciously, in propagating force if they are non oriented to peace. As the expression goes, ââ¬Å" What I teach is what I know and what I educate is what I am. â⬠A instructor ââ¬Ës premier duty is to assist pupils go good human existences, motivated to carry through their true potency non merely for their ain benefit but besides for the improvement of the society as a whole. It is for this ground that a instructor is compared to a nurseryman who workss seeds of cognition and good values, Waterss them with attention and kindness, and removes weeds of ignorance. Good instructors are theoretical accounts of peace values, such as, the art of hearing, the humbleness to admit and rectify one ââ¬Ës errors, presuming duty for one ââ¬Ës actions, sharing concerns, and assisting each other to work out jobs exceeding differences, even if they do non recommend peace. A instructor who imposes ââ¬Å" subject â⬠in the schoolroom merely by endangering kids with blows and smacks is a role-model for force as the lone problem-solving scheme. The instructor ââ¬Ës function in making a positive clime in the schoolroom is of critical importance. It is his/ her attitudes, values, and relationships that determine the nature of the schoolroom clime. A instructor who, from a peace position, can critically measure his/her attitudes, accustomed manners of thought, and attack to teaching-what one Teachs and what are the carry-over values of what is taught and how it is taught-is an plus for instruction for peace. ââ¬Å" Teachers are mirror of approaching coevalss in the signifier of pupils and an effectual component of set uping peaceable ambiance â⬠. The function of instructors towards a kid ââ¬Ës instruction is to make a lovingness environment in the schoolroom. Teachers who listen to what the pupils have to state and develop a course of study that is meaningful to the kids have the most successful pupils. Teachers with a concern for the demands of the pupils and a child-centered doctrine have concerted pupils who look frontward to larning. Children close their ears to advice and open their eyes to illustration. This is particularly true in the Indian context where instructors are respected as the beginning of cognition and wisdom. Students will larn peace values merely if these are modeled by their instructors and seniors. If there is a mismatch between what grownups do and what they say, pupils will copy what is done. Teachers need to be cognizant of the consequence of their behavior on pupils. For illustration, alternatively of cheering pupils to ââ¬Å" care for others â⬠, it is more effectual to pattern this value and allow pupils build their ain apprehension of it. Pedagogical Schemes: The common pedagogic end for instructors is syllabus and scrutiny oriented. In peace-oriented teaching method, the focal point is non simply on keeping of constructs, memorisation of texts, or accomplishing single ends and excellence but on larning to reflect, portion, attention, and collaborate with each other. Every topic/lesson has peace- concealed constituents, which need to be communicated with purposeful be aftering from a positive and humanistic position. The methods of instruction should be originative, child-centered, largely experiential, and participatory. There is ample range in the course of study of assorted capable countries for learning pupils the importance of following peaceable agencies of deciding dissensions and struggles and avoiding force ; and instructors need to take full advantage of this. Teaching should excite positive feelings and surrogate positive experiences, aid in geting at an apprehension of the ego, promote openness to inquiry by raising inquiries, researching, and detecting and building an apprehension of values, and supply an chance for using the cognition of values the pupil has learnt. Schemes like inquiries, narratives, anecdotes, games, experiments, treatments, duologues, value elucidation, illustrations, analogies, metaphors, role-play, and simulation are helpful in advancing peace through teaching-learning. In all of this, what stands out is the important function that the instructor plays in an attack to education that promotes a civilization of peace. The fact that larning has to needfully be pupil-oriented does non belie this. Learning can be pupil-oriented merely if the instructor facilitates it. For instruction for peace, a great trade depends on the peace-motivation of instructors, particularly in the incorporate attack. The instructor has to be watchful to peace chances and originative in allowing them in regard of the course of study as a whole. Challenges in forepart of instruction for peace: Education for peace brushs many jobs when integrated with in the instruction larning procedure. Curriculum burden is one of them. Curriculum burden has serious practical deductions for implementing instruction for peace. Completion of course of study Acts of the Apostless as the terminal merchandise itself and the intent of instruction get lost in this ââ¬Å" race â⬠. Second, rating patterns encourage competition and everyone wants to larn merely for first-class classs and Markss because these Markss make them eligible for higher paid and reputed employment chances. Third, teacher instruction does non fit the scholars with invention and imaginativeness and they were non even sensitized about their function as peace builders. Fourth day-to-day patterns of school do non reflect peace. Discrimination and unfairness are the signifier of force and schools are still perpetuating the favoritism which is based on gender and caste. Fifth the media is permeant presence today and kids ob serve and follow a batch from the ocular media. Most of the reactions of the young person today are greatly inspired by the movies. Sixth, societal force per unit area and competition to travel in front from others excessively challenge instruction for peace as everyone wants a speedy solution. Peoples do nââ¬â¢t hold faith in peaceable methods. Decision: Therefore, instruction for peace is the necessity of today and schools should incorporate aspirations to peace and related values and accomplishments. It should be compulsory to guarantee that schools are free from prejudiced attitudes and patterns based on caste and gender. School instruction involves the formative old ages in a individual ââ¬Ës life, so child centered, integrated and constructivist pedagogical and appraising schemes should be adopted so that kids can research, inquire and larn to be the builders of cognition every bit good as of the peace. Teacher instruction demands to be transformed harmonizing to the demands and aspirations of present times because instructors can be societal therapists. Teachers must be equipped with the constructivist and incorporate attacks of the teaching-learning procedure. Education for peace demands to be seen as an endeavor for mending and regenerating the state as it can trip the holistic vision for instruction. In Indian context, in struction for peace is every bit responsible for the riddance of all signifiers of favoritism and inequality whether it is based on gender, caste or economical footing. Education for peace must be understood as the instruction for life every bit good as for the bright, progressive and peaceable hereafter. REFRENCES: Delors, J. ( 1996 ) . Learning the Treasure within: Report of International Commission on Education for the twenty-first Century. Paris: UNESCO. Dewey, J. ( 1916 ) . Democracy and Education, London: The Free Press. Government of India ( 1953 ) . Report of the Secondary Education Commission, ( 1952-53 ) . New Delhi: Ministry of Education, Government of India. Government of India ( 1966 ) . Report of the Education Commission 1964-66 on ââ¬Å" Education and National Development â⬠. New Delhi: Ministry of Education, Government of India. Government of India. ( 1986 ) . Report of the National Policy on Education ( 1986 ) . New Delhi, Ministry of Human Resources Development, Government of India. Government of India ( 1993 ) . Learning without Burden. New Delhi: Ministry of Human Resources Development ( MHRD ) , Department of Education, Government of India. Maslow, A. H. ( 1968 ) . Towards a Psychology of Being, 2e. New York: Van Nostrand Reinholf. National Council of Educational Research and Training ( NCERT ) ( 2000 ) . National Curriculum Framework for School Education. New Delhi: NCERT. National Curriculum Framework ( 2005 ) : New Delhi: National Council of Educational Research and Training. Piaget, J. ( 1973 ) : To understand is to contrive ; New York: Grossman. UNESCO ( 2001 ) . Learning the Way of Peace. A Teachers ââ¬Ë Guide to Education for Peace. New Delhi: UNESCO. Woolfolk, A. ( 2007 ) : Educational Psychology ( 10th Edition ) ; Canada: Pearson Publishers.
Friday, October 18, 2019
International HRM Essay Example | Topics and Well Written Essays - 3250 words - 1
International HRM - Essay Example Oakland (2000) proposed that employeesââ¬â¢ participation helps in implementing the total quality management (TQM) strategy. The participative form of management is stated to help the subordinates in sharing the decision making power with their superiors. But the success of any strategy depends upon a number of factors, implementation policy and prevailing circumstances. How such policies are implemented by the companies, depends upon the laws of the land and the factors like unionââ¬â¢s bargaining power, relationship employeesââ¬â¢ unions and the management, the composition of public equity in the company etc. Participatory form of management includes quality circles, collective bargaining, job control, works councils or workers council, co-determination, employee participation on company boards, labour-controlled investment funds and employee stock ownership plans (Oââ¬â¢Hara, 1999). Such participation leads to involvement of employees in key decision making processes a nd the employee feels empowered at the workforce, as he has a say in setting the course instead of just following the orders. How this empowerment is carried out, depends upon the way decentralisation takes place within the organisation Today, in view of the competition, profit margins have become quite thin, which sometimes forces the management towards taking cost-cutting initiatives, that includes outsourcing, retrenchments, relocation of employees, pressure on employee benefits etc. Germany and UK too are affected by the phenomenon of outsourcing and availability of skilled workforce at cheaper rates from places like India, China, Philippines, Malaysia etc. Under such circumstances, the unions as well as the management come under pressure to fine-tune their strategies in order to retain the loyalties and goodwill. While Unions in these nations are busy fighting for the retention of jobs, managements too
The Internet Revolutionized Traditional Methods Research Paper
The Internet Revolutionized Traditional Methods - Research Paper Example It may also be automated, in that an avatar or some other form of artificial intelligence guides the user through the system, giving responses based on their specific need. The exponential growth of social networking sites has also led to companies establishing their presence on sites such as Facebook and Twitter in a bid to reach more people. Internet-savvy people are therefore able to get rapid responses to their problems through companiesââ¬â¢ online support. Online blogs and forums are another networking option where companies can engage with their clients. Customers can also interact with other users, learn from them, obtain solutions to their problems and gauge the quality of services offered. The internet is thus changing the way companies relate to their clients and bringing customers together. The quality of online support of two major companies is discussed below: The Apple online customer support department is easily accessible on its homepage. The placement of the link on the homepage was a plus because it not only made it easier for customers seeking help but also made visitors to the Apple website aware of this service. The online customer support landing page contains a variety of options. Users click on the icon depicting the product they need help with. Icons depicting products include; Mac, iPod, iPhone, iPad, and iTunes. Clicking an icon leads to a support page with detailed information about the product. If the pre-recorded information fails to satisfy the customerââ¬â¢s requirements, there is a contact support button that a customer can use to get in touch with the Apple technical support staff. The customer is required to input their hardware serial number to access the support staff. Though an effective security measure, it may inconvenience a customer who is unaware of their serial number or not physically close to their produ ct at the moment.
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